Who has already chosen.
Today's issues in the manufacturing industry:
High pressure on customer service staff
High turnover, lack of time to transfer knowledge
Increasingly complex technologies and a lack of skills
Language barriers for accessing emerging markets
Solution
A virtual assistant based on Generative AI as a co-pilot for access to corporate knowledge.
Want to see Wilson.ai in action?
Book an appointment with one of our experts.
Who is Wilson.ai?
Wilson.ai enables the creation of private white-label virtual assistants for manufacturing companies, which can be transformed into customer service experts, R&D and engineering experts, automation experts, HR experts, sales experts, and much more!
It can process knowledge present in the company, such as machine and component manuals, spreadsheets, intervention reports, CRM cases, database records, and management software, and formulate a response to any question related to the knowledge base in over 100 different languages in just a few moments.
Currently based on GPT-3.5 and GPT-4 algorithms, it allows a multi-model approach so that the customer is free to choose.
casi d'uso
Whether you are an OEM or an END USER, Wilson.ai can assist you.
Customer Service Assistant
Wilson.ai supports the customer service department by providing quick and accurate responses to customer inquiries. It manages technical documentation, provides product information, and aids in issue resolution. This allows the team to focus on more complex issues, improving operational efficiency.
For line operators, Wilson.ai serves as a virtual assistant for instant access to operating procedures, instructions, and maintenance information. It simplifies the resolution of daily issues, reducing downtime and enhancing overall productivity on production lines.
Junior Employee Assistant
Helps new hires with personalized training and answers to frequently asked questions. Wilson.ai speeds up the onboarding process, reducing the learning curve and enabling new team members to become operational more quickly.
Sales Department Assistant
For the sales force, Wilson.ai provides immediate information on products, prices, and sales procedures. It can generate customized proposals, manage quote requests, and support daily sales activities.
Come funziona
How it works?
Teach Wilson.ai What It Needs to Know
Upload new documents for Wilson.ai's training or remove existing ones. Use the Q&A feature to add questions and answers to enhance Wilson.ai's knowledge.
Ask Wilson.ai
Interact with Wilson.ai! Use the tag-based automatic filter to focus on the necessary documentation: a product family, a specific department, and so on.
Personalize Your Wilson.ai
Upload your logo, choose the color palette, and customize Wilson.ai's representation. Give it a name, and you're done! You will have personalized your virtual assistant!
Evaluate and Correct
Not satisfied with the response? No problem. Let the expert correct Wilson.ai so that it learns and improves continuously over time.
Source Verification
Check which sources were used to generate the response and its score. Access the document base directly for a quick consultation.
User, Group, and Role Management
Manage users, groups, and roles. Determine who can train Wilson.ai and who can only access the chat. Associate each user with a "profile" to grant access to a specific part of the knowledge base.
Wilson.ai Academy
With the web-based portal, Wilson.ai Academy allows administrative users to manage the knowledge base hierarchically. They can create and customize dedicated virtual assistants and assign access permissions to other users, both within the organization and external personnel, such as clients.
Secure Corporate Knowledge
The knowledge base and vector storage remain in a cloud sandbox under your direct control. Wilson.ai is built to ensure the privacy and total control of your proprietary information.
Tailored Wilson.ai for Every Need
Thanks to the hierarchical structuring of knowledge and user management for roles and groups, you can create a customized virtual assistant for each business need: customer support, R&D and design, line operators, sales department, and more.
API Integration
Automate the documentation upload and securely integrate Wilson.ai into your business pipelines with Wilson.ai's REST API. Integrate Wilson.ai into existing business applications, providing a seamless user experience.
Built for the Industrial World
The chat is integrable into any application: your website, a mobile app, a CRM, a custom application, onboard HMI, and much more!
Learns quickly and autonomously. Upload documents in the original language and converse in over 100 languages!
Through hierarchical document management, Wilson.ai automatically assigns TAGs to your documents.
Want to see Wilson.ai in action?
Schedule an appointment with one of our experts.
Links
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